Micah Solomon visits the Experience by Design studio to talk about how if you ignore your customers, they will go away. More importantly, Micah talks about how to pay attention to your customers, empower your employees, and create organizations that care about both. We explore his new book, talk about how he got into customer experience in the first place, and how to build experiences one interaction at a time.
Micah Solomon had dreams of wanting to be a rock star. When that wasn't going to happen, Micah's new journey took him from opening up a recording studio that became a manufacturing business, which then led him to be a Customer Experience star. In this episode of Experience by Design podcast, Micah visit the Experience by Design studio to talk about his new book, "Ignore Your Customers and They'll Go Away." We explore how to create a company culture that is experience-centric and which listens to voices of customers and employees alike. Micah also provides practical tools from his CX playbook on how to capture these voices and turn that information into moments that matter. We discuss companies that are doing it right, and how you can help your company do it better.