On this episode of Experience by Design, we welcome Dr. Mohamed Latib of CX University to discuss his range of work in educational, professional development, and experience design. We dive into what makes for engaging online learning experiences, meeting needs of clients while helping them push boundaries, and how understanding of systems creates for better experience design and education.
Anyone who has been involved in education knows that education ain’t easy. It can be tricky and challenging to figure out how best to learn, integrate, and distill information to an audience. From the days of Socrates in the Agora and even before, the challenge of reaching learning with information that connects and educates has existed. The emergence of a wide array of technologies has further complicated the question of how to teach. Google Classroom and Zoom, along with the array of learning management systems that exist, have not necessarily changed how we do teaching; rather it changed just how we delivered it. What is needed is a fresh re-evaluation of how we reach broader and more widely distributed audience with information that they need.
To help us explore these topics, we welcome Dr. Mohamed Latib to the Experience by Design studio. Mohamed is one of the founders of CX University, as well as PX University, online educational resources for those who are looking to become trained and versed in these areas of experience design. Mohamed has had a long career in teaching, consulting, and professional development with a variety of clients. While he has learned that each client comes with their own unique needs and characteristics, there are common features that need to be considered - because at the end of the day, you are dealing with humans.
We talk about the democratization of knowledge through technology, courteous nudges, and learning support. We also discuss how experience boils down to three elements: cognition, emotion, and behavior. Finally, we explore the systems-based elements of experience design, and how if you build content that is robust, and that captures people’s interest, then you can deliver meaningful learning experiences that provide the educational foundation upon which they can build their futures.